How to Change the Course Menu [Course Reservation ONLY]

*This applies to 'Course Reservation,' where the course meal is prepaid at the time of the reservation.

Any changes or cancellations are possible before your reservation is confirmed, but please contact us by email as soon as possible, as your reservation request may be confirmed immediately after submission. The service fee may vary depending on the changes made, and any cost differences will be adjusted by either collecting or refunding the difference.

As a general rule, the course menu you have selected at the time of reservation cannot be changed. However, if you wish to request a change due to special circumstances, please contact us by email. Please note that we may not be able to accommodate your request.

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.