How to Change Registered Information

Requests to change the personal information that was registered when a guest submitted a restaurant reservation request are generally not accepted, except in cases of input errors. However, if a change is necessary for unavoidable reasons, please contact our support team by replying to the reservation confirmation email sent by JPNEAZY. The following information can be updated:

• Guest Name
• Email Address
• Phone Number

*Please note that changes to the following cannot be requested. A new reservation request will need to be submitted.

• Credit card information

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.