How to Check a Restaurant's Cancellation Policy

There are two ways to check the cancellation policy of the restaurant you have reserved, as listed below.

The reservation confirmation email sent by JPNEAZY includes the cancellation policy for the restaurant you have reserved.

Please check the red-highlighted section in the image. In this example, the standard cancellation policy, labeled as [Standard], is displayed.

You may also find the cancellation policy on the restaurant's page. The right section of each restaurant’s page provides restaurant information, with the cancellation policy listed at the bottom.

Please refer to the red-highlighted section in the image.

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.