How to Check Your Reservation Type

There are two ways to check the reservation type for the restaurant you have booked.

＊Please refer to the page below for more details about the reservation types.

The Two Reservation Types: "Course Reservation" and "Table Reservation"

Your reservation type can be found in the reservation confirmation email sent by JPNEAZY.

• Course Reservation: If the name of the course menu you selected when making the reservation is listed, as shown in the red box in Image A, your reservation type is a Course Reservation, where the course meal has been prepaid.

  
  
• Table Reservation: If "Table Reservation" is displayed, as shown in the red box in Image B, your reservation type is a 'Table Reservation,' where only the table is reserved.

Image A

Image B

The reservation type can also be checked on each restaurant's page. You may check whether your reservation is a Course Reservation or a Table Reservation in the 'Plans' section, located below the restaurant's description on the left side of the page.

• Course Reservation: If the course menu name offered by the restaurant is listed in the "Plans" section, as shown in the red box of Image C, your reservation type is a "Course Reservation", where the course meal is prepaid.

• Table Reservation: If "Table Reservation" is listed in the "Plans" section, as shown in the red box of Image D, your reservation type is a "Table Reservation" where only the table is reserved.

Image C

Image D

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.