On-Site Payment at the Restaurant, Separate from Prepaid Charges

The payment you are required to make directly at the restaurant on the day of your reservation will depend on your reservation type.

Please refer to the section below that matches to your reservation type.

*To check your reservation type, please refer to the page below.

How to Check Your Reservation Type

A guest will be required to pay for any food or drinks ordered on-site at the restaurant, apart from the prepaid course menu selected at the time of reservation.

Acceptable Payment Methods at Our Partner Restaurants

A guest will be required to pay the full amount for any food and drinks ordered on-site at the restaurant. Please note that the service fee already paid to JPNEAZY is the reservation handling fee and is NOT part of the prepayment for the restaurant's meal price or a deposit.

*Please refer to the page below for the available payment methods at the restaurant.

Acceptable Payment Methods at Our Partner Restaurants

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.