Refunds for Reservation Changes or Cancellations

There may be cases where a refund is issued due to changes or cancellations to the reservation. For more details, please refer to the relevant page below.

• Refunds Due to Changes - "Changing Your Reservation"

  
  
• Refunds Due to Cancellations - "How To Cancel"

※If any changes or cancellations are made after the reservation is confirmed, the reservation handling fee that has already been paid will not be refunded for any reason. For more details, please refer to the page below.

The Reason Why the Handling Fee is Non-Refundable After Reservation Confirmation

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.