Cancellation Request BEFORE Your Reservation is Confirmed
No fees will be charged until your requested reservation is confirmed.
NOTE: As an exception, in rare cases, some restaurants may process a pre-authorization before confirming the reservation. In such cases, if the reservation is ultimately not confirmed, the full amount will be refunded. The refund is typically processed within about one week after it is determined that the reservation could not be made, but it may take longer depending on the credit card company. If you do not receive the refund, please contact the credit card company you used.
CONTACT INFORMATION
Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.
If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.
Support Email Address: support@fesbase.co.jp
We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.
Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.