Timing of Refunds for Cancellations

No fees will be charged until your requested reservation is confirmed.

NOTE: As an exception, in rare cases, some restaurants may process a pre-authorization before confirming the reservation. In such cases, if the reservation is ultimately not confirmed, the full amount will be refunded. The refund is typically processed within about one week after it is determined that the reservation could not be made, but it may take longer depending on the credit card company. If you do not receive the refund, please contact the credit card company you used.

1. Refund Timing for Cancellations

If a refund is issued based on the cancellation policy, the refund is typically processed within about one week after the cancellation request is confirmed by the restaurant. However, it may take longer depending on the credit card company. If you do not receive the refund, please contact the credit card company you used.

*For more details on cancellations or cancellation fees, please refer to "How to Cancel."

2. Refund Timing for Reservation Changes

If a refund is issued due to a difference in the number of guests, course, or other changes to the reservation, the refund will be processed after the reservation date has passed. The refund is typically issued within about one week from the reservation date, but it may take longer depending on the credit card company. If you do not receive the refund, please contact the credit card company you used.

Note: For reservation changes, the reservation handling fee already paid to JPNEAZY will not be reduced or refunded.

*For more details on reservation changes, please refer to "Changing Your Reservation <Coming soon!>."

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.