How to Change the Date and Time

Any changes or cancellations are possible before your reservation is confirmed, but please contact us by email as soon as possible, as your reservation request may be confirmed immediately after submission. The service fee may vary depending on the changes made, and any cost differences will be adjusted by either collecting or refunding the difference.

1. To request a change to your confirmed reservation, please review "Important Notes" in the next section and email our support team by replying to the reservation confirmation email sent by our service.

   
   

2. To request a change to your confirmed reservation, please review the points in the next section, and then send an email to our support team by replying to the reservation confirmation email sent by our service.

   Be sure to specify in your email which of the following options you prefer:

   If the requested change cannot be confirmed or processed,

   (a) Keep the reservation as initially requested, or

   (b) Cancel the reservation.

   Please note that if no indication is given, the reservation will be kept as is.

   ＊For option (b), be aware that no reservation handling fee will be refunded, and cancellation fees may apply according to the restaurant’s cancellation policy.

   
   

3. Any changes requested by the guest will not be confirmed or processed until the restaurant approves them.

   
   

4. A request for reservation changes must be submitted by 12:00 PM (JST) on the day of the cancellation deadline as stated below; any request received after this time will be processed on the next business day.

   *The cancellation deadline specified in the restaurant’s cancellation policy will be calculated excluding non-operating days of both the restaurant and JPNEAZY.

   
   
5. A reservation change request can only be accepted once. A request for a second change or more will not be accepted, but if a change is necessary due to special circumstances, please contact us by email for further assistance.

1. Reservation changes can be requested within the cancellation deadline specified by each restaurant's cancellation policy. Please note that non-operating days of the restaurant or JPNEAZY are not included in the determination of the cancellation deadline date.

   
   

2. If a guest requests a reservation change, the cancellation policy of the respective restaurant will apply, and cancellation fees may be charged. Please refer to the following page for information on how to check the cancellation policy of each restaurant.

   How to Check a Restaurant's Cancellation Policy

   
   

3. As a standard practice, changes to the reservation time on the day of the reservation are not allowed. However, if a time change becomes necessary due to unavoidable circumstances, please contact us urgently by email during our service hours. Please note that if the change cannot be made, a cancellation fee will be charged.

   
   

4. If a guest makes changes to a confirmed reservation directly with the restaurant without contacting JPNEAZY, no guarantees will be provided. Any changes to the reservation must be made by contacting our support team via email.

   
   

The following applies only to Course Reservations:

If you change the date or time of your confirmed reservation, resulting in a change to a course meal with a different price, any additional charges will be collected immediately. In the case of a refund, it will be processed after the guest's visit.

The following applies only to Table Reservations:

For table reservations that require menu selection in advance, changes to the menu can be requested if permitted by the restaurant's rules.

There are two types of reservations for our reservation service: 'Course Reservation,' where a course meal is prepaid, and 'Table Reservation,' where only a table is reserved. If you are unsure about the type of reservation you have made, please refer to the page below.

How to Check Your Reservation Type

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.