How to Change the Number of Guests

Any changes or cancellations are possible before your reservation is confirmed, but please contact us by email as soon as possible, as your reservation request may be confirmed immediately after submission. The service fee may vary depending on the changes made, and any cost differences will be adjusted by either collecting or refunding the difference.

1. To request a change to your confirmed reservation, please review "Important Notes" in the next section and email our support team by replying to the reservation confirmation email sent by our service.

   
   

2. To request a change to your confirmed reservation, please review the points in the next section, and then send an email to our support team by replying to the reservation confirmation email sent by our service.

   Be sure to specify in your email which of the following options you prefer:

   If the requested change cannot be confirmed or processed,

   (a) Keep the reservation as initially requested, or

   (b) Cancel the reservation.

   Please note that if no indication is given, the reservation will be kept as is.

   ＊For option (b), be aware that no reservation handling fee will be refunded, and cancellation fees may apply according to the restaurant’s cancellation policy.

   
   

3. Any changes requested by the guest will not be confirmed or processed until the restaurant approves them.

   
   

4. A request for reservation changes must be submitted by 12:00 PM (JST) on the day of the cancellation deadline as stated below; any request received after this time will be processed on the next business day.

   *The cancellation deadline specified in the restaurant’s cancellation policy will be calculated excluding non-operating days of both the restaurant and JPNEAZY.

   
   
5. A reservation change request can only be accepted once. A request for a second change or more will not be accepted, but if a change is necessary due to special circumstances, please contact us by email for further assistance.

1. Reservation changes can be requested within the cancellation deadline specified by each restaurant's cancellation policy. Please note that non-operating days of the restaurant or JPNEAZY are not included in the determination of the cancellation deadline date.

   
   

2. If a guest requests a reservation change, the cancellation policy of the respective restaurant will apply, and cancellation fees may be charged. Please refer to the following page for information on how to check the cancellation policy of each restaurant.

   How to Check a Restaurant's Cancellation Policy

   
   

3. If a guest makes changes to a confirmed reservation directly with the restaurant without contacting JPNEAZY, no guarantees will be provided. Any changes to the reservation must be made by contacting our support team via email.

   
   

The following applies only to Course Reservations:

If the number of guests is reduced, any service handling fee already paid will not be refunded. The difference in the course meal price will be refunded after the guest's visit. If the number of guests is increased, the additional course meal charges and service handling fees will be collected.

The following applies only to Table Reservations:

If the number of guests is reduced, any service handling fee already paid will not be refunded. If the number of guests is increased, the additional service handling fees will be collected.

There are two types of reservations for our reservation service: 'Course Reservation,' where a course meal is prepaid, and 'Table Reservation,' where only a table is reserved. If you are unsure about the type of reservation you have made, please refer to the page below."

How to Check Your Reservation Type

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.