How to Change Your Reservation

Changes or cancellations are allowed before the reservation is confirmed. However, since your reservation might be finalized immediately after submission, please contact us via email as soon as possible. The service fee may vary depending on the changes made. Any difference in cost will be adjusted by either charging or refunding the amount accordingly.

You may request changes to the following reservation details. Please refer to the relevant section for the specific change you wish to make.

1. Date and Time
2. Number of Guest
3. Other Information
4. Course Menu [Course Reservation ONLY]

CAUTION:

Changes to a confirmed reservation must be made by contacting JPNEAZY via email. If a guest makes changes directly with the restaurant, JPNEAZY cannot guarantee the reservation.

Please send an email to the address below, or reply to any email you’ve received from JPNEAZY.

If you contact us without replying to the email you received from us, please be sure to include your reservation ID in your message.

Support Email Address: support@fesbase.co.jp

We handle all inquiries via email. We make every effort to respond to emails received during business hours within 24 hours whenever possible.

Our service hours are from 11:00 AM to 5:00 PM (Japan Time), excluding Sundays and public holidays.